If the customer cancels or fails to show for a Taste of Super Suppers event only, their prepaid registration fee can be moved to a voucher that can be used for upcoming events or any other in-store purchase within six months. We do not offer refunds for canceling or failing to show for an event.
Deposit is refundable up to two weeks prior to event, minus 15% cancellation fee. Within two weeks, non-refundable but transferable to other services, minus 20% cancellation plus the cost of goods already purchased.
At times you may purchase an item that is not completed accurately. We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and deliver your item, along with proof of purchase, to Super Suppers, 70150 Lighthouse Way, Suite 100, Perrysburg OH 43551, for an exchange. If you receive delivery, send pictures and information to email@example.com and we will replace your item upon the next delivery.
Once purchased, gift cards/certificates are like cash and non-refundable. Upon purchasing, Super Suppers provides you with the option to pay for delivery tracking if the gift card/certificate is being mailed. As these are like cash, if you decline delivery tracking and the recipient does not receive the item, Super Suppers is not responsible and will not provide a replacement or refund. Likewise, should you lose your card/certificate, Super Suppers will not provide a replacement or refund.