REFUND POLICY
Club
I understand that all items must be ordered within each calendar month. If I fail to order the number of items in the Club level I selected within a calendar month, or if for any reason I request to rollover my entrees to a future month, I understand I will be charged a $5 administrative fee and the remaining will be an e-credit that is to be used for à la carte items (not toward Club membership dues). Refunds are not provided unless it is due to staff error. All changes to Club must be in writing.
Events
Deposit is refundable up to two weeks prior to the event, minus 10% cancellation fee for standard events and 25% for custom events. Within two weeks, non-refundable but transferable to other services, minus 25% cancellation fee of the entire amount to cover the cost of goods purchased and labor used in planning the event.

Super Suppers may at times cancel an event due to lack of participation or extenuating circumstances. In that case, you will be given the option to move to another event or receive a full refund via the method of original payment.

If the customer cancels or fails to show for a Taste of Super Suppers event only, their prepaid registration fee can be moved to a voucher that can be used for upcoming events or any other in-store purchase within six months. We do not offer refunds for canceling or failing to show for an event.

Catering

Deposit is refundable up to two weeks prior to event, minus 15% cancellation fee. Within two weeks, non-refundable but transferable to other services, minus 20% cancellation plus the cost of goods already purchased.

Food

At times you may purchase an item that is not completed accurately. We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at perrysburg@supersuppers.com and deliver your item, along with proof of purchase, to Super Suppers, 70150 Lighthouse Way, Suite 100, Perrysburg OH 43551, for an exchange. If you receive delivery, send pictures and information to perrysburg@supersuppers.com and we will replace your item upon the next delivery.

Gift Cards

Once purchased, gift cards/certificates are like cash and non-refundable. Upon purchasing, Super Suppers provides you with the option to pay for delivery tracking if the gift card/certificate is being mailed. As these are like cash, if you decline delivery tracking and the recipient does not receive the item, Super Suppers is not responsible and will not provide a replacement or refund. Likewise, should you lose your card/certificate, Super Suppers will not provide a replacement or refund.